Frequently asked questions and Terms and Conditions
The Keyhole Collection Payment Process
Q. How do I pay for a Keyhole Collection card?
A. Buying a card from Keyhole Collection is simple, please just follow the link and payment prompts. We use PayPal to help process your payments. If this is an issue for you please contact us and we may be able to arrange a different payment method.
Q. How do I know if my order has been successful?
A. When you place an order your will receive an order confirmation email to the address you provided. If for any reason this doesn’t happen please contact our team at info@keyholecollection.com and we will look into the situation for you.
Q: When will my Keyhole Collection card(s) arrive?
A: Your order is logged and marked for shipping on the day that you choose a card and we receive payment. If your card is in stock we will process your order as quickly as possible taking into account the time it takes to pack and ship your order
Estimated turnaround* times
Standard: 5-7 days Priority: 5 days
*Please note that turnaround time is calculated from the business day after your order is placed.
Q: Can I return an order?
A: Yes. We hope you will love your Keyhole Collection card but if you are not satisfied with the quality of a product we can initiate an exchange or return immediately. Any non-personalised products can be returned in their original condition.
Please email info@keyholecollection.com and a member of our team will take care of the returns process. Keyhole Collection is fully committed to providing the highest quality products. If your card is damaged or not of the highest quality we recommend taking a picture and attaching this to your email as it helps to speed things up. We will then organise the return or refund process.
Products
Our products are hand-made which makes each card unique. Letterpress printing is an artisanal craft and slight variations and irregularities are to be expected. Bear in mind that papers and inks can vary slightly from batch to batch. It’s all part of the beauty of letterpress, so embrace the imperfections!
Letterpress Printing
The letterpress print process dates back to the 1400s with Johannes Gutenberg’s invention of moveable type. Raised plates are pressed into paper, leaving a tactile impression.
Keyholecollection.com letterpress greeting cards are printed in small batches by hand on a Stevenson Blake proofing press in our Glasgow studio or in larger numbers by our friendly master printer in Dumfries who uses an Antique Heidelberg. We use rubber based inks and eco-friendly board.
Copyright
We respectfully ask that our copyright is respected. All rights are reserved.
Privacy Policy
Q. What does Keyhole Collection do with my information?
A. When you purchase something from our shop, as part of the buying and selling process, we collect details such as your name, address and email address. We use this information to fulfil your order and will not share it with any third parties*.
Q. Will I receive emails from the Keyhole Collection?
A. With your permission, we may send you emails about new products and related information. You have the opportunity to unsubscribe from these emails at any time. Alternatively you can also recommend friends and family to join our mailing list by sharing them.
Q. *Do you ever share my information with a third party?
A. We will only ever share your information if we are required by law to do so. This includes violation of our terms and conditions, for instance, if you fail to pay for a product or are in breach of copyright.
Q. Are my details secure?
A. Yes. We protect your personal information, taking reasonable precautions and following industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information this is securely encrypted to the highest accepted industry standards using secure socket layer technology (SSL) and stored with a AES-256 encryption.
You can read more about our privacy policy here
Q. Do you use Cookies on your website?
A. Yes, as with 99% of all websites we use Cookies to help you use our site more easily and quickly. For instance they may remind your browser that you have visited before and point you to your favourite sections. They may also speed up the transaction section of the website. For information on what cookies are and what they do take a look at Wikipedia, it’s always a good start!
You can read more about our cookie policy here
Notes on our privacy policy
We reserve the right to modify this privacy policy at any time but if we do we will notify customers on our website. Changes and clarifications will take effect immediately after their posting on the website. If you have any questions about our payment, product or privacy policies just get in touch with our team at info@keyholecollection.com.
